Don’t wait until your business is at risk to take KPIs seriously

If your business started making a loss it would provoke a reaction from you, wouldn’t it?

When you use customer focused business measures you will take action sooner…

Take action based on what your Key Predictive Indicators tell you, and watch your business succeed

Don’t wait until your business is at risk to take KPIs seriously

How do you make Key Predictive Indicators work for your business?

Happy customers willing to pay again will make your business successful

Time to focus on the engagement of your team to improve the future success of your business

To make your business successful you need to look forward and using Key Predictive Indicators

Get faster, deliver higher quality and outperform the competition using the RIGHT KPIs

Commit to your business by measuring what matters most to your team and customers…

Be like Continental airlines and transform your business by measuring what matters most

Apply simplicity to your KPIs and focus on what matters most to your customers

Change the fortunes of your business, like Continental airlines did by using simple KPIs

For Continental Airlines 3 was the magic number when it came to business success

Why Continental Airlines use of simple KPIs can transform the success of your business…

What would make your business canary fall off its perch?

What happens if you start measuring the actions your business takes to ensure a successful future?

What happens to your business if your business canary stops singing?

If you measure what matters most to your team and customers, these Key Predictive Indicators will become your business canary…

Keep is short and sweet with a business plan that is all on one page, read how here…

What would make your business canary fall off its perch?

As a business do you measure what matters most?

Time to measure what matters most in your business

Choose the right team and customer KPIs in your business and start measuring them every week

Build sustainable growth in your business when you use key PREDICTIVE indicators to measure the right things.

Don’t measure what you think is right, measure what matters most

How many customer and team KPIS do you measure every week

Ensure the engagement of your team by measuring the right KPIs

1. Do your businesses key measures actually measure what matters most and not just what you have always measured?

When you use customer focused business measures you will take action sooner…

When you take action sooner you’ll more likely avoid problems…

When you avoid more problems, your business will be healthier… Click here to learn more…

2. Most business owners and managers measure what they think is right or what they have always measured.

BUT click here to learn what would happen if you started measuring what matters most to your customers –using Key Predictive Indicators to drive actions in your business.

3. KPIs that drive action in your business are not key PERFORMANCE indicators (looking back) – they are key PREDICTIVE indicators (looking forward).

They predict your future success.

Click here to learn that when working out your KPIs using this definition will get you clarity on what makes your business successful…

4. Get faster, deliver higher quality, And REALLY care about your customers throughout their experience of working with your firm.

Do this and measure your performance in each area and you’ll have truly great KPIs for your firm and drive your firm to future success.

What committed business owner would not get really serious about these measures in their business? Click here to discover more.

5. As a business owner, I am sure you measure and understand the value to your business of KPIs

BUT…

Do you measure what you have always measured rather than measuring what matters most, based on the performance of your business? Click here to learn the importance of measuring what matters most and make a real difference to your bottom line.

6. In 1994 Continental Airlines was failing miserably and had filed for bankruptcy twice.
Then Gordon Bethune took over...
Bethune applied logic, simplicity and common sense to the business…

Bethune simply got every employee focused on three Key Predictive Indicators
-KPIs.

Click here to learn how Bethune got every employee focussed on what mattered most and delivered a remarkable comeback for the airline…

7. Why would any business owner only look back at their business’s previous results?

What happens if you start measuring the actions your business takes to ensure a successful future for your business?

Canary-like KPIs… Want to know more? Click here.

8. Canaries ensured the survival of miners in the last century…if the canary stopped singing the miners knew to get out
fast as the air quality was poor.

So how about using canary-like KPIs for your business?

If you measure what matters most to your team and customers, these measurements – your Key Predictive Indicators - will become your business canary… Click here to learn how keeping your canary singing will bring your business success

9. It's easy to accept the status quo and measure what you have always measured in your business.

But to make your business more successful you must start measuring what matters the most to your team and customers.

You must start measuring your customer-facing KPIs (Key Predicative Indicators) … Click here to learn more

10. Click here to discover the benefits of creating a simple one-page business plan for your business today.

If a complicated business such as Continental Airlines can simplify their customer facing KPIs to be just 3, then so can you.

So how do you create a simple ONE PAGE plan for your ENTIRE business?

1. Do your businesses key measures actually measure what matters most and not just what you have always measured?

When you use customer focused business measures you will take action sooner…

When you take action sooner you’ll more likely avoid problems…

When you avoid more problems, your business will be healthier… Click here to learn more…

2. Most business owners and managers measure what they think is right or what they have always measured.

BUT click here to learn what would happen if you started measuring what matters most to your customers –using Key Predictive Indicators to drive actions in your business.

3. KPIs that drive action in your business are not key PERFORMANCE indicators (looking back) – they are key PREDICTIVE indicators (looking forward).

They predict your future success.

Click here to learn that when working out your KPIs using this definition will get you clarity on what makes your business successful…

4. Get faster, deliver higher quality, And REALLY care about your customers throughout their experience of working with your firm.

Do this and measure your performance in each area and you’ll have truly great KPIs for your firm and drive your firm to future success.

What committed business owner would not get really serious about these measures in their business? Click here to discover more.

5. As a business owner, I am sure you measure and understand the value to your business of KPIs

BUT…

Do you measure what you have always measured rather than measuring what matters most, based on the performance of your business? Click here to learn the importance of measuring what matters most and make a real difference to your bottom line.

6. In 1994 Continental Airlines was failing miserably and had filed for bankruptcy twice.
Then Gordon Bethune took over...
Bethune applied logic, simplicity and common sense to the business…

Bethune simply got every employee focused on three Key Predictive Indicators-KPIs.

Click here to learn how Bethune got every employee focussed on what mattered most and delivered a remarkable comeback for the airline…

7. Why would any business owner only look back at their business’s previous results?

What happens if you start measuring the actions your business takes to ensure a successful future for your business?

Canary-like KPIs… Want to know more? Click here.

8. Canaries ensured the survival of miners in the last century…if the canary stopped singing the miners knew to get outfast as the air quality was poor.

So how about using canary-like KPIs for your business?

If you measure what matters most to your team and customers, these measurements – your Key Predictive Indicators - will become your business canary… Click here to learn how keeping your canary singing will bring your business success

9. It's easy to accept the status quo and measure what you have always measured in your business.

But to make your business more successful you must start measuring what matters the most to your team and customers.

You must start measuring your customer-facing KPIs (Key Predicative Indicators) … Click here to learn more

10. Click here to discover the benefits of creating a simple one-page business plan for your business today.

If a complicated business such as Continental Airlines can simplify their customer facing KPIs to be just 3, then so can you.

So how do you create a simple ONE PAGE plan for your ENTIRE business?

Blog 1 – Measure what matters most to your team and customers – use Key Predictive Indicators to drive actions in your business

Your P&L is no doubt one of the key measures in your business. If your business started making a loss, you would immediately work on doing something to reverse this. But why do many businesses wait until something goes wrong to look at improving their business results?

Shouldn’t improving the results of your business be a constant thing, something you are working on all the time?

Crucially, what you measure holds the key to your success.

Do the key metrics you measure in your business actually measure what matters most or are they what you have always measured?

When you use team- and customer-focused business measures, you will take action sooner…

When you take action sooner, you’ll more likely avoid difficult problems…

When you avoid problems, your business will be healthier and stronger.

Most business owners and managers measure what they think is right or what they have always measured.

BUT what if you started measuring what matters most to your team and customers? What if you used Key Predictive Indicators, alongside your key financial metrics, to drive actions in your business?

When you take actions based on what your Key Predictive Indicators tell you, your business will be more successful.

Click here to read why the right KPIs are crucial to the long-term success of your business…

Blog 2 – Ensure your future success by measuring the right things

KPIs that drive action in your business are not always key PERFORMANCE indicators (looking back), but key PREDICTIVE indicators (looking forward). They predict your future success.

And when working out your KPIs using this definition, you’ll want to be clear about what makes your business successful.

Without a doubt, you need to measure the financial metrics of your business – cash flow, costs, revenue. You want to know that you are running a successful business.

But what often gets lost in the transactional world of business are the emotions and the feelings – it’s important to know how people feel.

And, by people, I mean your customers and your team.

Measure what matters most to your customers to improve CUSTOMER loyalty.

Measure what matters most to your team to improve TEAM engagement.

Without customer loyalty, revenue growth, cross-sales, price increases and customer recommendations are less and less likely.

Surprisingly, most businesses still fail to track and measure what matters most to customers – things such as response time, order completion, delivery time, customer retention, feedback.

But to survive and thrive in the 21st century, customer KPIs aren’t enough. Measuring what matters to your team so that they are engaged, enthusiastic and motivated to help your customers and your business is now also key.

It makes sense that, when your team are happy, they will serve your customers more effectively, resulting in a high degree of customer satisfaction. To take the temperature of your team’s engagement, the Gallup 12 survey is a great place to start.

What committed business owner would neglect these measures in their business?

Are you in tune with your team’s level of engagement? Click here to learn how to make sure you are…

Blog 3 – Learn from Continental Airlines and apply logic, simplicity and common sense in your business

As a business owner, you no doubt measure and understand the value to your business of KPIs.

BUT…do you measure what you have always measured, or do you measure what matters most, based on the performance of your business?

In 1994, Continental Airlines was failing miserably and had filed for bankruptcy twice.

Then Gordon Bethune took over...

Bethune applied logic, simplicity and common sense to the business…

He ensured that every employee focused on three Key Predictive Indicators – KPIs.

• Left/lost luggage
• Fewer complaints
• More on-time arrival

These are three KPIs that matter most to Continental Airlines’ customers…

Profits soared because they focused on the KPIs that made a difference to their customers.

The airline achieved a remarkable comeback. Continental became one of the most profitable airlines in the sky in the late 1990s.

What’s your equivalent to Bethune’s three customer-focused KPIs?

Click here to discover what would happen to the profits of your business if you started to measure the numbers that matter most to your customers.

Blog 4 – Create a simple one-page business plan and ensure your business canary remains on its perch

Why would any business owner only look back at their business’s previous results?

What happens if you start measuring the actions your business takes to ensure a successful future for your business?

Canary-like KPIs…

Canaries ensured the survival of miners in the last century – if the canary stopped singing, the miners knew to get out
fast as the air quality was poor and they risked losing their lives.

So how about using canary-like KPIs for your business?

If you measure what matters most to your team and customers, these measurements – your Key Predictive Indicators – will become your business canary…

If you and your business act fast when these Key Predictive Indicators change, you and your business are more likely to survive and thrive. 

If you act and adapt to what these Key Predictive Indicators are telling you, your likelihood of business success is improved.

Keep a short and simple one-page business plan.  Record the Key Predictive Indicators that matter to your team and customers AS WELL AS your cost, sales and marketing measurements – Key Performance Indicators.

Get it all on one page and…

• choose 3 primary business-wide (canary-like) customer KPIs – to focus everyone’s mind every day
• decide on a handful (1 or 2 or 3) team KPIs that help your leaders and managers improve team dynamics, engagement and enthusiasm for the work they do every week
• select a few functional and financial KPIs that ensure that the things you’re doing for clients and with your team are commercially sustainable every month

If you want any help on nailing down your business KPIs in this way, please get in touch and we will be happy to help.

Click here to discover the importance of creating your own one-page business plan of Key Predictive Indicators to ensure your business canary remains on its perch.

Blog 5 – Ensure the loyalty of your customers and the engagement of your team by measuring the right KPIs

KPIs – Key Performance Indicators – help you measure the success of your business.

But what are you measuring? Are you measuring the right things?

Most businesses are guilty of measuring what they think is right rather than measuring what matters most.

Of course, financially-focused measures are important, but do they drive real change in the actions you must take to improve your business results?

It’s easy to accept ‘the way things have always been’ and continue to measure what you have always measured in the past, but your business may be at risk if you don’t measure what matters most to your team and customers.

Your decision making and actions will improve when you and your people use team and customer focused KPIs.

Why not put these 4 things to work so that you can improve your KPIs and the actions you take – and improve your business results as well:

• Get your team involved in the discussion about the KPIs that matter most to your customers. Your team will likely come up with the things you hadn’t thought of, and getting them involved at this stage will make them feel part of the whole process.
• Identify a handful of KPIs you think will be good enough to measure what matters most to your customers.
• Commit to KPIs that demonstrate to your team that you’re as committed to them as you are to your customers.
• Build one page of KPIs and share with everyone regularly to drive the right action throughout your business.

Click here to learn more about how a one-page plan measuring the KPIs that matter most can drive real change in your business.

Measure what matters most to your team and customers and build a sustainable future for your business…

When it comes to measuring the things that matter, most business owners and leaders focus on the financial metrics. This is natural – your business needs to be financially healthy.

But are you measuring what you think is right, or are you measuring what matters most?

What happens to the decisions you make and the actions you take when you use customer- and team-focused KPIs?

In this 'Sustainable Success with KPIs' edition of Business Breakthrough you will learn, in the time it takes to drink a cup of tea:

• the difference between key PERFORMANCE indicators and key PREDICTIVE indicators
• how to avoid your canary falling off its perch by measuring the right things and acting fast in your business
• the 3 simple KPIs that saw Gordon Bethune transform the fortunes of Continental Airlines

Click here to discover how focusing on a handful of simple ‘canary-like’ KPIs can improve customer loyalty and team engagement in your business.