How can you work less, beat your competition and unlock greater profits in your accountancy firm?
It’s so frustrating when you’re told that you should be working ‘smarter’ and not ‘harder’.
But what are the practical proven insights on how exactly you can work smarter?
As a business owner or managing partner you and your team are too busy, being busy.
So, who do you turn to for inspiration on working smarter in your firm?
The world’s most successful car manufacturer should be your inspiration!
Toyota is the creator of and world’s No.1 expert at ‘lean manufacturing’. A key element of ‘lean’ is waste reduction.
‘Lean’ waste reduction is an effective way to work smarter and to build a better, more profitable business.
Waste less and you do less, use less, wait less, move things around less, and stockpile less.
Reduce waste and you become leaner.
Reduce waste and you drive profits up.
Unless of course you’re too busy to improve your profits?
In this Business Breakthrough you’ll discover 7 ways to work smarter and 7 things you too can use to make your firm leaner and meaner.
Fail to eliminate waste and you fail to maximise profits from your firm.
Start with 4 helping hands here or read on for the full Bitesize Business Breakthrough.
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Beat your competitors with lean thinking…
Removing waste from processes gave Toyota a competitive edge. A competitive edge that helped Toyota become the most successful car maker in the world.
It took a while, but most car manufacturers adopted lean and eroded Toyota’s competitive edge using lean.
Lean thinking has now spread to other types of businesses.
Now you can find dentists, undertakers, retailers and yes, even accountants adopting and applying lean thinking.
Lean thinking is relevant to every business, even your firm.
That’s why you find lean being taught at Cranfield Business School, Harvard and all leading business schools around the world.
Will you adopt lean and gain a competitive advantage? Or will you allow your competitors to benefit first from lean thinking?
Here's the proven solution for youR FIRM...
Manage the 7 wastes out of your firm and you’ll become lean and make more money.
Even a local school can reduce waste and improve teaching, with a key…
The new headteacher of a local school introduced himself to his teaching staff.
He then asked them a question:
“What one thing is making your job harder than it should be?”
Almost in unison the teachers replied: “Classroom keys!”
Every teacher regularly experienced a locked classroom. They estimated 10 minutes wasted each time, with 20 lessons a week. All because the caretaker had the only set of keys!
By issuing every teacher with a set of keys, they clawed back 200 minutes of teaching time a week. With a 13 week term that meant 43 hours a term more teaching time per class. With 30 pupils a class that’s 1,300 hours of student learning no longer wasted every single term.
Naturally the new headteacher was an instant hit with the teachers.
All he did was reduce 1 of the 7 types of waste – lean thinking changed a little thing for this school and made a big difference. You can do the same in your firm.
Better manage the 7 types of waste and you avoid missing out on the profits, cash and growth you could have…
In which of the 7 wastes does your firm burn the most cash? Because even accountants burn cash...
Toyota and other lean businesses seek out and manage out the 7 types of waste:
Unnecessary Waiting Waste:
People stop working because they are waiting for something.
Teachers are waiting for keys to unlock a classroom (for the full impact of the keys on teaching have a look at the support tools at the end of this Business Breakthrough).
Staff wait for a manager to arrive so they can start or finish their shift.
Doing more or making more than is needed.
A carvery bar slices more meat at lunchtime than they need to.
A taxi firm sends an 8-seater to collect 2 passengers.
Moving products or equipment around unnecessarily.
Walking to the corner of the office to collect from the printer.
Carrying one box at a time from the store, instead of using a trolley to bring them all together.
Repeated action that adds no value to a product or service for the end customer.
An apprentice chef finely chops vegetables that could be roughly chopped.
A 30 page report when a short 2 page executive summary would have done.
Unnecessary levels of stock or work in progress (WIP).
Steel is stockpiled for a few forecast orders and uses up valuable storage space for more regular orders.
Projects get started but not finished on time, building up WIP that can’t be invoiced.
Unnecessary movement of workers that does not add value.
Are there too many steps needed to set up a new client?
Can essential forms and files be quickly found on the computer?
Poor customer service or ‘not-fit-for-purpose’ products are produced.
A fitted kitchen needs rework when being installed because measurements and patterns were inaccurate.
A manager fails to ask the right questions at a job interview and unqualified people are recruited; needing excess training or dismissing.
Toyota is famous for its rigorous involvement of staff in improving processes and reducing waste – why don’t you do this too?
If you don’t involve your team you’ll be ‘wasting’ the valuable insight of your people. And they are closest to the work and best placed to identify waste.
STOP being busy busy busy and have a closer look at any processes in your firm you complete regularly or often.
START hunting out 1 or more of the 7 wastes so that you can become more effecient, competitive, reduce your costs and increase your profits.
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Quick and profitable wins from managing waste…
With the right approach you’ll quickly prove to yourself that managing waste pays off.
Waste reduction strategies come in 4 categories
To begin with why not start with STLC (short-term low-cost) ways to reduce waste.
STLC waste reduction means it will pay off for you and your team fast.
To help you apply STLC reduction to your waste look for the Post-it note strategy in the downloadable support tools at the end of this report.
The Opposite of waste is value...
Lean thinking and managing waste is ultimately focused on value.
Every process in your firm either delivers value for your clients, or it doesn’t.
Reduce the waste in a process and you either reduce costs or impress clients or both.
Are you ready to take waste reduction action with your people?
4 helping hands for you…
Lean thinking requires a time-out so that you can think clearly about what you’re doing.
Here are four helping hands to get you started:
LOOK at a process you do regularly in your firm
LOOK at how you do this process and LOOK for 1 or more of the 7 wastes
ASK your people performing the process the ‘headteacher’s question’ “What one thing is making your job harder than it should be?”
LISTEN to the answers, capture all the suggestions and seek out the STLC things you can quickly change
TIME TO DISAGREE
“We run a really efficient firm, and don’t need to manage waste.”
As you’d expect, Toyota run a really efficient business too.
Toyota is also constantly looking to reduce waste across their business sites and business processes.
Are you really suggesting you are more efficient than Toyota? If you are, then you’re right in thinking there’s no competitive advantage, no cost savings and no profit improvement to be gained from managing waste.
Why not ask your team the question used by the headteacher “What one thing is making your job harder than it should be?” and see what they suggest.
“There are too many other things to do before we start managing waste.”
Every business owner has many things to do every day and every week and every month.
So why not simply factor managing waste into one of your priorities for the week?
Hunting out STLC ways of reducing 1 of the 7 wastes should add little to your work schedule. It might even reduce the number of pressures on your time.
You’ll find the STLC framework in the support tools you can download at the borrow of this page. Why not use the Post-it note exercise and connect the STLC framework with 7 wastes?
You’ll then quickly have a profitable impact on your firm, similar to the headteacher on page 1.
“Getting the buy-in from my people can be hard work – I’m not sure they’ll go for managing waste.”
Getting team engagement can be tough. And yet, of all things, managing waste can be the easiest way to get their buy-in.
After all, you’re talking about making their job easier and making their job more pleasant.
They too will want to deliver more value to your clients because client satisfaction secures their job and secures their future.
Remember how a small interruption and small change can have a big impact.
All the headteacher did to create a leaner (less wasteful) teaching process was to get his teachers to LOOK at what and how they were doing their job.
He then chose to ASK his teachers a great question:
“What one thing is making your job harder than it should be?”
It was then easy to LISTEN and focus on an ‘STLC’ change – buying a few classroom keys.
Worth trying LOOK ASK LISTEN ACT don’t you think?
“How do I know this will work for me and my firm?”
You don’t know until you test using LOOK ASK LISTEN to hunt out waste.
However, Toyota and many other world-class businesses treat lean thinking and waste management very seriously.
Your 'Make It Happen' checklist:
- 1Get your hands on a pile of yellow and blue Post-it notes and plenty of pens.
- 2Take 8 sheets of flipchart paper. Mark 1 of the 7 wastes on each sheet and leave the last sheet blank.
- 3Book 2 x 30 minute training sessions with your team one week apart in a space that has at least one blank wall – your ‘waste wall’.
Training session 1:
Find the waste
STOP your people “doing” for 30 minutes, ASK them: “What one thing is making your job harder than it should be?”
LISTEN to their comments – actively encourage everyone to write something down on a yellow Post-it note and place it on the blank flipchart sheet of paper.
Categorise each Post-it note in turn
- 1Which of the 7 wastes do their suggestions fall into (it could be more than one)
- 2Use the Time-Cost Grid (see the tools) to identify STLC waste reduction actions for the Post-it notes
- 3Choose one STLC waste reduction action for one of the Post-it notes and implement immediately – ACT FAST
Add to the Post-it pile:
Ask your people to add more ideas (blue Post-its this time) to the pile whenever they think of them through their working week.
Training Session 2:
- 1Do the maths for the STLC waste reduction you’ve already implemented
- 2Categorise the wastes written on the blue Post-It notes
- 3Choose the next waste to solve
Want to know more?
Adventures in Leanland
Lean thinking has profoundly changed thousands of businesses, thanks to Toyota sharing their lean insights in many books.
Russell Watkins has worked with Toyota, JCB and other UK businesses.
His book ‘Adventures in Leanland’ provides some brilliant examples and brilliant insights into making your firm a lean and profitable one.
YOUR SUPPORT TOOLS ARE HERE:
Click the button below and you'll find a selection of practical support tools to help you get a deeper understanding and develop greater skills in profiting from lean management.
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