...solve thorny business challenges in the time it takes to drink a cup of tea


 
 
 
 
 

Transform your deathly boring meetings into compelling and profitable meetings…

Have you ever been in a meeting that felt unproductive and wasteful?

How does such a meeting make you feel – disappointed, frustrated, demoralised?

Most people feel this way about most internal meetings, according to the research.


And like rust on your car, one mediocre meeting after another quietly eats away at your business.

KEY FACT

According to a 3M Meeting Network survey of managers, 25-50 percent of the time people spend in meetings is wasted.

Allow such wasteful meetings to prevail and you’ll always feel that your business is missing out on the performance and results it could and should have.

IN A NUTSHELL

Run your internal meetings so that bold decisions happen often and quickly. Then ensure that your decisions are supported by your people.

Start with 4 helping hands here or read on for the full Bitesize Business Breakthrough.  Use your device's back arrow to return to this point.

Time to improve the way your meetings work?

Internal meetings happen every week in most businesses – what an opportunity to improve your results every week!


“…improving meetings is not just an opportunity to enhance the performance of companies. It is also a way to positively impact the lives of our people.” – Patrick Lencioni (author of Death by Meeting)


If managers participate in up to 15 meetings a week, like the research suggests, then better meetings could and should bring you a better, more successful business.

Love to hate meetings...

"

“The most justifiable reason to loathe meetings is that they don’t contribute to the success of our organisations.”


Patrick Lencioni - Death by meeting

Although people love to complain publicly about meetings, the research is inconclusive as to how many meetings are wasteful.

And yet so many…
“Bad meetings… generate real human suffering in the form of anger, lethargy, and cynicism.” - Lencioni

What is clear is that your business can improve performance when internal meetings improve. So, what really matters is that you run productive and successful meetings in your business.

Meetings happen too often to ignore this.

Here's the proven solution for you...

Great movies start with conflict. For meetings to be truly useful, meetings must also encourage constructive conflict as well as collaboration.

The outcome of a successful meeting is a good decision and an action plan that generates movement and momentum towards your business success.

Most meetings could do with more razzamataz!

How could anybody relish an activity where they are mostly passive and what's going on is mostly irrelevant to them? Like a movie!

Well millions do, and an industry worth £38billion a year relies on such passive and irrelevant activity.

At the movies you, me and the world’s cinema goers are passive…
…for two hours or more.


And movie content is mostly irrelevant.
More on James Bond and the Deepwater Horizon movies shortly!


At work, you can actively participate in meetings and the content is profoundly relevant!

So what can you learn from the movies so that your internal meetings no longer strangle or derail your business?

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Decision 1st, meeting 2nd

Before we get to the conflict and collaboration, let’s make a decision.


In his book ‘Read This Before Our Next Meeting’ Al Pittampalli makes a strong case for putting the decision first, meeting second. Or even no meeting.

"

“We assume that somehow the meeting will make the decision. It never does. Meetings can’t make decisions; only leaders can.”


Al Pittampalli

Pittampalli then suggests three grades of decision:


1. No consequence decisions

If a decision causes no impact to the people or the business, then simply make the decision without a meeting.

“Every inconsequential decision that is made quickly without fuss is a shot of adrenaline straight into the heart of our organisation.”

A meeting about a no consequence decision is unnecessary and just slows things down

2. Low consequence decisions

Low consequence decisions require very little debate but may well need collaboration to get the support from your team.


If you’re calling a meeting for low consequence decisions then:
For lower consequence decisions Pittampalli recommends the following meeting process:

  • Inform meeting attendees of your decision and reasoning in advance of the meeting (saves meeting time)
  • In the meeting, allow attendees to ask questions, voice concerns, propose modifications to get buy-in 
  • You also ask questions that propel things towards action 

Explain and resolve the decision as quickly as possible, so that you can get onto implementation and collaboration - an action plan is your primary tangible outcome for low consequence meetings.

3. What about when the stakes are higher?

What about when the stakes are higher

Higher stakes means higher risks...


For higher consequence decisions you’re less focused on speed, more on the quality of the decision. 


When the stakes are higher your focus is on robust and honest debate – constructive conflict is your friend. Collaboration comes later.

Avoid catastrophe, nurture conflict...

When you’re making high-stakes decisions you DON’T want meetings that seek immediate approval.


You DO want healthy debate.

But most people shy away from conflict in meetings.


Because it feels uncomfortable, conflict is mostly avoided. And that’s risky.

How risky? Watch the 2016 movie ‘Deepwater Horizon’ with Mark Wahlberg.

In April 2010, 11 people died and the worst oil spill in history devastated the Gulf of Mexico because of the Deepwater Horizon disaster.


BP were required to pay $60billion in fines and compensation.

The research into disasters like Deepwater Horizon and the Challenger Space Shuttle explosion in 1986 points to something called ‘normalisation of deviance’.

KEY FACT

A culture of over-confidence results in decisions and meetings without sufficient debate or conflict – BP and NASA forgot to be afraid.

In their books both Lencioni and Pittampalli make a strong case for more conflict in high-stakes meetings.


For your high-stakes decisions seek conflict. Encourage debate. Praise disagreement when you see it. It’s healthy and makes for better decisions and better meetings.

KEY FACT

Conflict and the resolution of conflict makes movies (and meetings) compelling!

Movie magic comes from conflict...

By emphasising the issues, challenges and risks you bring drama to your meetings too.


So share the risks and challenges up front at the start of your meetings – just like conflict shows up at the start of a great movie.

Think about the start of every James Bond movie. In the movie ‘Spectre’, Daniel Craig joins the day of the dead parade in Mexico City, he survives a ‘conflict’ in a helicopter and then ends up in ‘conflict’ with ‘M’ played by Ralph Fiennes!

STOP thinking that meetings result in decisions

START making a decision first. Use the meeting to generate healthy, constructive debate and then collaboration and action plans.

Your guide for running high stakes meetings:

Pittampalli suggests the following meeting process

  • Hold off sharing your preliminary decision - share the issue only.  You only avoid 'groupthink' that naturally supports your decision (remember people mostly want to avoid contact) 
  • Before you share your decision, get attendees to share their thoughts on the issue (ideally before the meeting)
  • During the meeting reveal your decision and invite disagreement
  • If disagreement doesn’t happen then provoke debate using questions (see the downloadable tools for example questions)
  • After robust debate, seek agreement by eliminating weak options first, then choosing from the best remaining options
  • If no agreement or consensus is forthcoming, you make the decision yourself. This will increase the likelihood of a good decision and avoid catastrophic decisions and actions, or indeed no decision and no actions.

You get great meetings, great decisions and buy-in from your people too.

4 helping hands for you…

Internal meetings should be designed to help you make or implement decisions.


But remember, meetings do not make decisions, it’s you, the leader who makes the decision.


The tone and structure of your meetings depends upon the level of importance, impact or consequence of your decision.

1

Before you organise a meeting, decide whether you’re taking an inconsequential, low or higher level impact decision

2

If your decision is inconsequential and of NO impact, simply make the decision and communicate it to your people without a meeting

3

For LOW level impact decisions, focus on buy-in, speed and action-planning in your meeting

4

For HIGHER level impact decisions focus first on creating genuine debate and conflict in your meeting, then generate collaboration.

TIME TO DISAGREE

“Meetings are at best a necessary evil, why should we invest more time and energy in them than we do already?”

Good decisions, whether they’re low, mid or high consequence decisions, need implementing.

And because you need others to support your decision and implement the actions, you will end up in a meeting.

And because meetings happen every week in every business, you could easily undermine the results of your business with bad meetings.

"Can't we just do without meetings if people dislike them so much?"

Because you want your business to succeed, you want to make great decisions and have wholehearted support from your people.


This makes conflict and collaboration essential to meeting management.

Making decisions first puts leaders, quite rightly, in the hot seat. Making meetings compelling through a focus on either collaboration or conflict sets you up for greater meeting success.

But remember, decide first, meet second.

“How do I know if a decision is of low, mid or high consequence?”

What’s clear is, if you grade every decision as high consequence, then no decision will be seen as high importance.


Trial and error is the best answer. You and your people could look at a series of recent decisions and agree together about which are low, medium or high consequence decisions.

This can guide your thinking.

ULTIMATE ARGUMENT:

“How do I know that a decision first, meeting second approach will deliver better results for my business?”

Without a decision having been made, a meeting is simply a ‘talking shop’ – it’s like a boat sailing along without a rudder.


Test the decision first, meeting second process and see if it changes the tone of the meeting and the tangible outcome of the meeting too.

Your 'Make It Happen' checklist:

Meetings that result in conflict and collaboration will always prove to be valuable

Both Pittampalli and Lencioni, in their books, recommend the need for conflict and debate to make internal meetings compelling.


Conflict and resolution of conflict makes movies compelling.


Sharing the issues or challenges either before or during the meeting sets you up for a high-conflict discussion that will rarely be wasteful and will, like the movies, be engaging and maybe even compelling.

1

As leader, take responsibility for making the decision before allowing a meeting

Meetings don’t make decisions, leaders make decisions.

2

Next decide the level of impact the decision will make

Is the decision inconsequential, of low consequence (low-impact), or of high consequence (high-impact)? This will determine what happens next.

3

For inconsequential decisions, avoid a meeting

When a decision has no or very low impact on other people or the business as a whole, why have a meeting? Simply make the decision and make it happen. No need to generate debate or collaboration.

4

For low-level impact decisions focus on action agreement and planning

Share your decision, share your understanding of the issues and seek lots of collaboration on the actions.


5

For higher-level impact decisions focus on creating healthy debate and conflict

When the stakes are high, the quality of the decision matters the most, so make your decision but keep it to yourself to start with.

Share the issues at stake and, like the movies do, you’ll then create a high-energy and compelling meeting that helps ensure you’ve made the highest quality decision.


Follow this conflict meeting with a collaboration meeting to coordinate actions and people’s participation.

Want to know more?

Death by meeting

Patrick Lencioni


The fable you’ll find in the Patrick Lencioni book will inspire you to create structure in your meetings.


Lencioni puts a very strong case for 4 different styles of meetings to ensure you stay on track.

How We Can Get More Done

Al Pittampalli


You can read and absorb Al Pittampalli’s book in just one sitting – it’s just 70 small pages long.

But it’s packed with practical insights into running great meetings and making great decisions.

YOUR SUPPORT TOOLS ARE HERE:

Go to the link below and you'll find a selection of practical support tools to help you get a deeper understanding and develop greater skills for meeting management success.

Find the support tools to help you

 

This report is shared by

Elinor Perry-Hall
Elinor Perry-Hall, Managing Director

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