Net Promoter Score
Here's how to stop losing customers by tuning-in to customer feedback
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Here’s how to stop losing customers by tuning-in to customer feedback
Here’s a Business Bitesize report to help you improve your business.
You’ll receive these 4-page reports from us from time to time. We hope you find them useful; and we hope you put them to work too. If you do we’d love to hear about it.
Success using Net Promoter ScoreSM
You don’t want your competitors taking your customers from you, we know.
In fact the thought of losing customers is frightening.
So why would you treat customer feedback as anything other than a critical business issue?
Find out how some of the most successful businesses treat their customer feedback using Net Promoter Score.
Business Bitesize in a nutshell...
Capturing customer feedback, on its own, is never enough.Just measuring customer feedback is of little value.
Customer feedback must drive behaviour in your business.
Here's a proven solution for you...
Take customer feedback seriously. Use one well-proven question:
“How likely are you, on a scale of 1–10, to recommend our business to a friend or colleague?”
Turn the answers to this question into information you can use to improve your business results.
You can also find supporting tools to accompany this report if you visit our library page at http://www.businessbitesize.com/client giving you access to extra insights and resources to help you make the most of Net Promoter Score to improve your business results.
I hope you find value in this Business Bitesize edition
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