Don’t wait until your business is at risk to take KPIs seriously

If your business started making a loss it would provoke a reaction from you, wouldn’t it?

When you use customer focused business measures you will take action sooner…

Are you measuring what matters most to your customers –use Key Predictive Indicators to drive actions in your business.

Take action based on what your Key Predictive Indicators tell you, and watch your business succeed

Be like Continental airlines and transform your business by measuring what matters most

Apply simplicity to your KPIs and focus on what matters most to your customers

Change the fortunes of your business, like Continental airlines did by using simple KPIs

Apply logic, simplicity and common sense to your business, like Continental Airlines did

For Continental Airlines 3 was the magic number when it came to business success

Happy customers willing to pay again will make your business successful

To make your business successful you need to look forward and using Key Predictive Indicators

Get faster, deliver higher quality and outperform the competition using the RIGHT KPIs

Predict your future success by measuring the right thing

Commit to your business by committing to your customers…

What would make your business canary fall off its perch?

What happens if you start measuring the actions your business takes to ensure a successful future?

What happens to your business if your business canary stops singing?

If you measure what matters most to your customers, these Key Predictive Indicators will become your business canary…

Keep is short and sweet with a business plan that is all on one page, read how here…

Create a simple one page business plan and ensure your business canary remains on its perch

When it comes to measuring the success of your business it pays to keep it simple

Your business will succeed when you work with a handful of KPIs that matter the most to your customers

Do you have a business plan? Research suggests businesses that have one are more successful

Is your business plan in a drawer somewhere gathering dust… Give your business a spring clean and launch your simple Business plan today?

Act to improve your numbers by using a one page business plan

Don’t accept the status quo, change what you measure in your business and change the success of your business… for the better

How do you create a simple one page plan for your entire business?

Update 1

If your business started making a loss it would provoke a reaction from you, wouldn’t it?

You would immediately work on doing something to reverse this loss.

Profit and loss is no doubt one of the key measures in your business?

But why is it that most businesses wait until they make a loss or something goes wrong to look at improving their business results? Click here to learn more.

​Update 2

Do your businesses key measures actually measure what matters most and not just what you have always measured?

When you use customer focused business measures you will take action sooner…

When you take action sooner you’ll more likely avoid problems…

When you avoid more problems, your business will be healthier… Click here to learn more…

​Update 3

Most business owners and managers measure what they think is right or what they have always measured.

BUT click here to learn what would happen if you started measuring what matters most to your customers –using Key Predictive Indicators to drive actions in your business.

Update 4

As a business owner, I am sure you measure and understand the value to your business of KPIs

BUT…

Do you measure what you have always measured rather than measuring what matters most, based on the performance of your business? Click here to learn the importance of measuring what matters most and make a real difference to your bottom line.

​Update 5

In 1994 Continental Airlines was failing miserably and had filed for bankruptcy twice.
Then Gordon Bethune took over...
Bethune applied logic, simplicity and common sense to the business…

Bethune simply got every employee focused on three Key Predictive Indicators -KPIs.

Click here to learn how Bethune got every employee focussed on what mattered most and delivered a remarkable comeback for the airline…

Update 6

KPIs that drive action in your business are not key PERFORMANCE indicators (looking back) – they are key PREDICTIVE indicators (looking forward).

They predict your future success.

Click here to learn that when working out your KPIs using this definition will get you clarity on what makes your business successful…

​Update 7

Get faster (in the eyes of your customer); deliver higher quality (in the eyes of your customer); And REALLY care for them throughout their experience of working with your firm.

Do this and measure your performance in each area and you’ll have truly great KPIs for your firm and drive your firm to future success.

What committed business owner would not get really serious about these measures in their business?

Are you? Click here to make sure you are…

Update 8

Why would any business owner only look back at their business’s previous results?

What happens if you start measuring the actions your business takes to ensure a successful future for your business?

Canary-like KPIs… Want to know more? Click here

​Update 9

Canaries ensured the survival of miners in the last century…if the canary stopped singing the miners knew to get out fast as the air quality was poor.

So how about using canary-like KPIs for your business?

If you measure what matters most to your customers, these measurements – your Key Predictive Indicators - will become your business canary… Click here to learn how keeping your canary singing will bring your business success

​Update 10

To really drive through change in your business start with simple Business One Page Plan. Record the Key Predictive Indicators that matter to your customers AS WELL AS your cost, sales and marketing measurements - Key Performance Indicators.

Keep all your numbers on one page and track them regularly. To learn how your Business One Page Plan of Key Predictive Indicators can ensure your business canary remains on its perch click here…

Update 11

When it comes to measuring the success of your business it pays to keep it simple…

When measuring the success of your business it pays to measure what matters most…

What matters most is what matters to your customers…

Your Key Performance Indictors will then become your Key Predictive Indicators. Click here to learn more.

​Update 12

Follow in the footsteps of Continental Airlines who turned the airline from a failing one into a flying success by measuring just 3 KPIs…

BUT these were 3 KPIs that mattered to their customers and even more importantly mattered the most… Click here to learn how by measuring what matters most to your customers you can boost the profits of your business

Update 13

Research done by software company Exact shows that businesses with a business plan are more successful than businesses without one.

A plan gives you a purpose and acts like a rudder, but it must be simple, it must be one page and it must be used by the whole business.

Its no good writing a business plan if it then sits in your desk drawer… Click here to give your business some direction…

Update 14

Its easy to accept the status quo and measure what you have always measured in your business.

But to make your business more successful you must start measuring what matters the most to your customers.

You must start measuring your customer-facing KPIs (Key Predicative Indicators) … Click here to learn more

Update 15

Click here to learn the benefits of creating a simple one page business plan for your business today.

If a complicated business such as Continental Airlines can simplify their customer facing KPIs to be just 3, then so can you.

So how do you create a simple ONE PAGE plan for your ENTIRE business?

1) If your business started making a loss it would provoke a reaction from you, wouldn’t it?

You would immediately work on doing something to reverse this loss.

Profit and loss is no doubt one of the key measures in your business?

But why is it that most businesses wait until they make a loss or something goes wrong to look at improving their business results? Click here to learn more.

2) Do your businesses key measures actually measure what matters most and not just what you have always measured?

When you use customer focused business measures you will take action sooner…

When you take action sooner you’ll more likely avoid problems…

When you avoid more problems, your business will be healthier… Click here to learn more…

3) Most business owners and managers measure what they think is right or what they have always measured.

BUT click here to learn what would happen if you started measuring what matters most to your customers –using Key Predictive Indicators to drive actions in your business.

4) As a business owner, I am sure you measure and understand the value to your business of KPIs

BUT…

Do you measure what you have always measured rather than measuring what matters most, based on the performance of your business? Click here to learn the importance of measuring what matters most and make a real difference to your bottom line.

5) In 1994 Continental Airlines was failing miserably and had filed for bankruptcy twice.
Then Gordon Bethune took over...
Bethune applied logic, simplicity and common sense to the business…

Bethune simply got every employee focused on three Key Predictive Indicators -KPIs.

Click here to learn how Bethune got every employee focused on what mattered most and delivered a remarkable comeback for the airline…

6) KPIs that drive action in your business are not key PERFORMANCE indicators (looking back) – they are key PREDICTIVE indicators (looking forward).

They predict your future success.

Click here to learn that when working out your KPIs using this definition will get you clarity on what makes your business successful…

7) Get faster (in the eyes of your customer); deliver higher quality (in the eyes of your customer); And REALLY care for them throughout their experience of working with your firm.

Do this and measure your performance in each area and you’ll have truly great KPIs for your firm and drive your firm to future success.

What committed business owner would not get really serious about these measures in their business?

Are you? Click here to make sure you are…

8) Why would any business owner only look back at their business’s previous results?

What happens if you start measuring the actions your business takes to ensure a successful future for your business?

Canary-like KPIs… Want to know more? Click here

9) Canaries ensured the survival of miners in the last century…if the canary stopped singing the miners knew to get out fast as the air quality was poor.

So how about using canary-like KPIs for your business?

If you measure what matters most to your customers, these measurements – your Key Predictive Indicators - will become your business canary… Click here to learn how keeping your canary singing will bring your business success

10) To really drive through change in your business start with simple Business One Page Plan. Record the Key Predictive Indicators that matter to your customers AS WELL AS your cost, sales and marketing measurements - Key Performance Indicators.

Keep all your numbers on one page and track them regularly. To learn how your Business One Page Plan of Key Predictive Indicators can ensure your business canary remains on its perch click here…

11) When it comes to measuring the success of your business it pays to keep it simple…

When measuring the success of your business it pays to measure what matters most…

What matters most is what matters to your customers…

Your Key Performance Indictors will then become your Key Predictive Indicators. Click here to learn more.

12) Follow in the footsteps of Continental Airlines who turned the airline from a failing one into a flying success by measuring just 3 KPIs…

BUT these were 3 KPIs that mattered to their customers and even more importantly mattered the most… Click here to learn how by measuring what matters most to your customers you can boost the profits of your business

13) Research done by software company Exact shows that businesses with a business plan are more successful than businesses without one.

A plan gives you a purpose and acts like a rudder, but it must be simple, it must be one page and it must be used by the whole business.

Its no good writing a business plan if it then sits in your desk drawer… Click here to give your business some direction…

14) Its easy to accept the status quo and measure what you have always measured in your business.

But to make your business more successful you must start measuring what matters the most to your customers.

You must start measuring your customer-facing KPIs (Key Predicative Indicators) … Click here to learn more

15) Click here to learn the benefits of creating a simple one page business plan for your business today.

If a complicated business such as Continental Airlines can simplify their customer facing KPIs to be just 3, then so can you.

So how do you create a simple ONE PAGE plan for your ENTIRE business?

BLOG 1 – Don’t wait until your business is at risk to take KPIs seriously

If your business started making a loss it would provoke a reaction from you, wouldn’t it?

You would immediately work on doing something to reverse this loss.

Profit and loss is no doubt one of the key measures in your business?

But why is it that most businesses wait until they make a loss or something goes wrong to look at improving their business results?

Shouldn’t improving your business results be something you are actively working on all the time?

Do your businesses key measures actually measure what matters most and not just what you have always measured?

When you use customer focused business measures you will take action sooner…

When you take action sooner you’ll more likely avoid problems…

When you avoid more problems, your business will be healthier…

Most business owners and managers measure what they think is right or what they have always measured.

BUT what if you started measuring what matters most to your customers –using Key Predictive Indicators to drive actions in your business.

When you take action based on what your Key Predictive Indicators tell you, your business will be more successful.

Click here (URL to your webpage BBS) to read why the right KPIs are crucial to the long term success of your business…

BLOG 2 - Why Continental Airlines use of simple KPIs can transform the success of your business…

As a business owner I am sure you measure and understand the value to your business of KPIs

BUT…

Do you measure what you have always measured rather than measuring what matters most, based on the performance of your business?

In 1994 Continental Airlines was failing miserably and had filed for bankruptcy twice.

Then Gordon Bethune took over...

Bethune applied logic, simplicity and common sense to the business…

Bethune simply got every employee focused on three Key Predictive Indicators -KPIs.

· Left lost luggage

· Fewer complaints

· More on-time arrival

These are three KPIs that matter to Continental airlines’ customers…

Profits soared because they focused on the KPIs that made a difference to their customers

The airline delivered a remarkable comeback. Continental became one of the most profitable airlines in the sky in the late 1990s.

What’s your equivalent to Bethune’s three customer-focused KPIs?

Have you thought about what would happen the profits of your business if you started to measure the numbers that matter most to your customers? (URL to your webpage BBS)

BLOG 3 – How do you make Key Predictive Indicators work for your business?

KPIs that drive action in your business are not key PERFORMANCE indicators (looking back) – they are key PREDICTIVE indicators (looking forward). They predict your future success.

And when working out your KPIs using this definition you’ll want to get clarity on what makes your business successful…

Simple solution: Happy customers willing to pay (again) will make your business successful.

So, what makes them happy? What influences their customer experience?

• Speed of what you do
• Quality of what you do
• Customer care in what you do

Get faster (in the eyes of your customer); deliver higher quality (in the eyes of your customer); And REALLY care for them throughout their experience of working with your firm.

Do this and the ‘moments of truth’ (Jan Carlson) in your customers’ experience will change

• miserable moments become neutral moments
• neutral moments become magical moments

Do this and measure your performance in each area and you’ll have truly great KPIs for your firm and drive your firm to future success.

What committed business owner would not get really serious about these measures in their business?

Are you? Click here (URL to your webpageBBS) to make sure you are…

BLOG 4 – What would make your business canary fall off its perch?

Why would any business owner only look back at their business’s previous results?

What happens if you start measuring the actions your business takes to ensure a successful future for your business?

Canary-like KPIs…

Canaries ensured the survival of miners in the last century…if the canary stopped singing the miners knew to get out fast as the air quality was poor.

So how about using canary-like KPIs for your business?

If you measure what matters most to your customers, these measurements – your Key Predictive Indicators - will become your business canary…

If you and your business act fast when these Key Predictive Indicators change, then you and your business are more likely to survive.

If you act and adapt to what these Key Predictive Indicators are telling you, your business success is more than likely also.

Keep a short and simple Business One Page Plan for your business. Record the Key Predictive Indicators that matter to your customers AS WELL AS your cost, sales and marketing measurements - Key Performance Indicators.

Keep all your numbers on one page and track them EVERY month (at least) so that nothing is lost or missed.

If you want any help on nailing down your business KPIs in this way please get in touch and I’ll be happy to help.

Or go here (URL to your webpage BBS) to learn how you can create your own Business One Page Plan of Key Predictive Indicators for your business and ensure your business canary remains on its perch.

BLOG 5 – Your business will succeed when you use a simple Business One Page Plan to track your KPIs

When it comes to measuring the success of your business it pays to keep it simple…

When measuring the success of your business it pays to measure what matters most…

What matters most is what matters to your customers… Your Key Performance Indictors will then become your Key Predictive Indicators

Follow in the footsteps of Continental Airlines who turned the airline from a failing one into a flying success by measuring just 3 KPIs…

BUT these were 3 KPIs that mattered to their customers and even more importantly mattered the most…

When you work on a handful of KPIs that matter to your customers and keep the recording of the results simple, you too can like Continental Airlines dramatically improve your business results.

Research done by software company Exact shows that businesses with a business plan are more successful than businesses without one.

A plan gives you a purpose and acts like a rudder, but it must be simple, it must be one page and it must be used by the whole business.

Its no good writing a business plan if it then sits in your desk drawer…

So why a one page business plan?

· Its deliberately short, which means it can be easily shared with the whole team

· You can only have a handful of customer-facing KPIs

· It’s simple as it must all fit on the one page

· One page means you are really focused on a few things rather than not really focused on many

· The team will be more committed to its success, meaning you are all taking action to improve the results of your business

Used correctly, a one page business plan with a small number of customer focussed KPIs you refer to frequently, will allow you to predict and shape the future success of your business.

Read more here (URL to your webpage BBS) on how to many KPIs work for you and the success a one page plan can bring.

BLOG 6 – Act to improve your numbers by using a Business One Page Plan

Its easy to accept the status quo and measure what you have always measured in your business.

But to make your business more successful you must start measuring what matters the most to your customers.

You must start measuring your customer-facing KPIs (Key Predicative Indicators)

This might seem like a daunting task and if you asked your team what matters most to your customers the list of KPIs would probably be lengthy…

BUT if a complicated business such as Continental Airlines can simplify their customer facing KPIs to be just 3, then so can you.

The secret is to keep it simple – put your business plan onto just one page… and keep it on one page, even if you make changes along the way – keep it simple.

So how do you create a simple ONE PAGE plan for your ENTIRE business?

Here are a few tips to help you get started… oh and don’t be put off – the success of your business depends on simplicity…

1. Be clear on the goals of your business, create SMART goals and change them if necessary just as Continental airlines did.

2. Work with your team to discover what your customer-facing Predictors are, then simplify them to what matters the most – remember you only have one page.

3. Work out your sales and marketing predictors – to grow your business you need new customers – so what are your best marketing KPIs

4. Work out your cost and cash predictors – there are likely to be one or two big spends within your business – salaries, raw materials etc. – work these KPIs out – these matter to the successful flow of cash in your business

5. Work out your key financials – turnover, cash in bank and profits – you already know as a successful business owner how important these KPIs are to your business

6. Track your KPIs at least every month with your team and test, adjust and improve if needed so that they work to grow your business

Click here (URL to your webpage BBS) to read how Continental Airlines used SMART goals and a Business One Page Plan to help the profits of their business soar and how this simple yet very successful approach can be applied to your business.

Why risk the health of your business by measuring the wrong things?

Hello,

Here’s a business bitesize report to help you improve your business.

You’ll receive these 4-page reports from us from time to time;we hope you find them useful; and we hope you put them to work too. If you do we’d love to hear about it.

Healthy Heartfelt Business Measures

If your business lost major money for three months, one after the other, you’d be stressed....You’d be stressed enough to do something about it.

Making a loss prompts a strong emotional reaction. And a strong enough emotional reaction results in corrective action, as it should.

But shouldn’t you be taking timely action to prevent the losses in the first place?

Business Bitesize in a nutshell...

Use customer-focused, healthy heartfelt business measures and you’ll take action sooner. Take action sooner and you’ll avoid problems leading to losses in your business.

Like most business owners and managers you are familiar with KPIs–Key Performance Indicators.

Most business owners and managers measure what they think is right rather than measure what matters most.

Here's a proven solution for you...

Measure what matters to your customers and the health of your business will be safe and sound.